Cancel Your Prime Video Channel Subscription; Issues Accessing Content from External Providers; Problems Watching Prime Video Channels While I Travel; What Is Included with Prime Video Channels? What is Amazon Prime Video? Check that your streaming device is connected to the internet, whether that be Wi-Fi or a cellular data connection. Take a look at the steps I’ve outlined below, and you’ll be able to watch Amazon Prime via a VPN again in a few minutes. It's very convenient to watch Prime videos but sometimes a few problems related to Amazon Prime Video occur on mobile phones, computers, and TVs. This goes for Amazon Prime in general. If it works on one device but not another, you've narrowed down the problem significantly. Netflix not working with VPN? Here are some useful Amazon Prime Video tips to know. Typically found on the Fire Stick and Fire TV, this error is related to problems accessing Amazon's streaming servers. You've kicked back to catch the latest show on Amazon Prime, but Amazon Prime Video has stopped working. If your Amazon prime video app is not working on your Samsung Smart TV I give you 6 possible fixes. All the other apps work, just not Prime Video. Watching Amazon Prime Video on Smart TV or any other device is not complicated. Prime Video playback is supported on these web browsers. Prime Video for Windows is the worst application ever. What do you do next? By Carrie Murray, Wednesday, October 31, 2018. But the problem is that Amazon Prime Video not working shows up sometimes to prevent you from accessing anything. Like most streaming services, Amazon Prime Video usually runs without issue. Things are a little different, but whenever error messages appear or playback is problematic, you should restart the TV. Close the Prime Video app on your device (or your web browser, if you're watching on your computer) and restart it. Video or Playback Errors occur when there's a problem connecting to the Prime Video service. Prime Video for Windows is the worst application ever. A wave of handy features makes its way onto the Insider build. Restarting … Microsoft Is Making the Windows 10 Taskbar Even Better... and That's Not All, tips to improve Amazon Prime Video streaming, 8 Essential Amazon Prime Video Tips to Supercharge Your Streaming, how to download your Amazon Prime Videos to watch offline, More Eventually, you should find the options to Clear data and Clear cache. Re: Prime Video not working. He also produces The Really Useful Podcast and has extensive experience in desktop and software support. Most Amazon Prime Video streaming problems are from a poor internet connection. After some time, if you install various applications a lot, the memory is filled with information that … In this case, we echo the complaints of users of some Samsung Smart TVs that indicate that Amazon Prime Video does not work correctly. Please refer to your product manual for details. If this is the first time you watch Amazon Prime videos via Apple TV and it … Once done, restart the device you're watching Amazon Prime Video on (whether TV, mobile device, PC, or whatever). This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. Then after 20 seconds, release the Power button. Your web browser should be: If Amazon Prime Video meets the minimum settings, you should have already used these tips to improve Amazon Prime Video streaming. Close the Prime Video app (or your web browser, if you’re watching on a computer) on your device and restart it. Amazon own, develop, and operate Prime Video to provide a selection of Amazon Studios original content as well as the licensed acquisitions contained in the Prime subscription. Amazon Video Not Working - How to Fix Amazon Prime Video Problems. But there are still a few things you can do. since, “No Rules Rules: Netflix and the Culture of Reinvention”. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. @PrimeVideo my account is blocked and I need some assistance. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider If Amazon Prime Video is not working, here's what you need to know to get Amazon Prime Video working again. My PC has started giving me troubles after I installed it. In this article we'll try to help you fix Amazon Prime Video when it stops working. On older PCs that don't have HTML5 support in the browser, video is played using Microsoft Silverlight. Calling you is not working :) @AmazonHelp ' (@Chan_Tribbiani) reported yesterday. Contact Amazon Prime Video customer service. Also, turn off any network tools you don't need, like a VPN, to make sure they aren't slowing down your connection. Meanwhile, if you're concerned about the reliability of your internet connection, here's how to download your Amazon Prime Videos to watch offline. To fix this, with the video window open in your browser, right-click and select Silverlight. If you cancel your Amazon Prime account, or don't pay your bill, you lose access to Prime Video. The reason for this problem is the lack of memory in the TV. Contact customer support if still borked. Amazon Video Not Working - How to Fix Amazon Prime Video Problems. Even if you have adequate network speeds and a suitable operating system and browser, Amazon Prime Video might fail. Reply to us with the information, so that we can assist you better. There are massive TV series, movies, videos available for Amazon Prime members. What Devices Currently Support Prime Video Profiles? You'll probably need to log into Prime Video again after you do this. There are massive TV series, movies, videos available for Amazon Prime members. If you're watching HD content, the cable needs to be rated at least HDCP 1.4, and if you're watching 4K content, you'll need an HDCP 2.2 HDMI cable.