Item Not Received Complaint However, in some circumstances you can sue for “specific performance,” which means the judge orders the seller to actually go through with the contract and transfer the property to you. Get the insights and latest news about new features, tools and policies that you need to manage your business on eBay. We want you to be a high performing seller so please view your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. When you list an item on eBay, and a buyer bids for and wins the item, you and the buyer enter into a contract. Learn about managed payments We're working hard to make Seller Hub available on our international sites, too. Spring Seller Updates on eBay. Specifically, you can view how well you're meeting buyer expectations with buyers from the United States, United Kingdom, German, and global markets. COVID-19 Information eBay’s response to COVID-19 Advising you about shipments Government Support Resources Up & Running for new sellers Shop to Support Small Business eBay Charity Listings & $1M Match Additional Support for you If you become a Top-rated Sellers your listings will appear higher up in search results, but there are additional requirements; you need to have at least 100 sales transactions, £1,000 total sales, be registered as a business seller and have been an active eBay … We always want to ensure buyers have a great experience on eBay. If there's no tracking available, we'll check with your buyer. Join the Community. As a seller, you're responsible for regularly reviewing and complying with eBay's selling policies, and for meeting your obligations as set out in our User Agreement. Learn more about our global seller performance standards. eBay Top-rated Sellers. Over a quarter of the top 1,000 eBay sellers are Chinese traders selling to the US, Europe and Australia. If you're already selling on eBay, we bring over all your listing activity and orders from your current selling tool, so you can just jump right in. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Note: Currently we may not have complete tracking information for some Royal Mail Tracked / Royal Mail Signed For services. How PayPal WorksSee how PayPal simplifies your life; PayPal AppPay in person, send money, and track activity; Buy and ShopA fast and secure way to buy online and in person; Send and Request MoneyTransfer to friends or get paid back; PayPal Credit and CardsOur credit, debit, prepaid cards, and PayPal Credit; Start SellingGet paid by customers and clients The status information can help an eBay seller monitor their selling performance, which can help keep their account in good standing. The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance. Here are the minimum case requirements all sellers are expected to meet. You can see how you're performing both locally and across various international markets in your seller standards dashboard. Make sure the item is delivered to the buyer as described in the listing, Not meeting the late shipment rate requirements, Exceeding minimum requirements for defect rate, Negative or neutral feedback from a buyer, A buyer requesting a return or reporting that an item was not received, A buyer asking us to step in and help with a transaction issue, eBay Money Back Guarantee and PayPal Purchase Protection cases closed without seller resolution, Seller-initiated transaction cancellation. 9883 Members Online Right Now . Document all communications with your buyers. By keeping some basic selling practices in mind, you’ll be able to create a great experience for your buyers. The buyer confirms the item was delivered after the estimated delivery date, Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. If your eBay business has provided an ABN to eBay as part of registering for managed payments, we won't add GST to your eBay fees. If you have an increasing number of dispute cases and/or feedback that contains INR or SNAD complaints against you, you will receive a warning or suspension email from eBay, asking you to resolve all the complaints present on your account. Selling Manager Pro includes additional features for higher volume sellers and is exclusive to Shop subscribers. Proof of refund: If the buyer closes the dispute in My eBay, indicating that the dispute is resolved, it will be treated as an acceptable proof of resolution. Weather conditions add to carrier network constraints and may delay pickup or delivery of your shipments.Your seller performance will not be impacted. For PayPal Purchase Protection, the transaction issue is a "case" throughout the process. In 2020, eBay will start managing payments on the marketplace in the UK. As a legitimate seller, you want sellers like me (not today….in my early days) suspended from selling on eBay. New eBay sellers often throw in the towel when their items don't sell right away. Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. Respond to open disputes and try to resolve them by communicating with the buyers. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. That means the buyer reported they didn't receive an item, asked to return an item, or opened a PayPal Purchase Protection case, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible. Leave follow-up comments against INR/SNAD Feedback. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible. I send these via First Class Mail, non-machinable letter, and charge $1.00. Tracking shows the item was delivered after the estimated delivery date. You'll be recognized for on-time shipping if tracking shows your item was either shipped within the stated handling time or delivered by the estimated delivery date. If you're not meeting our minimum performance standards, we may place buying and selling restrictions on your account. If your account doesn't meet the standards, you: Note: We monitor eBay.com for sellers who may be creating poor buying experiences at higher rates, in shorter timeframes, or in different areas than other sellers, according to these standards. The majority of UK business sellers will be expected to enable their account for managed payments by the end of this year. engage with other eBay buyers and sellers. Sellers must follow all tax regulations that apply to eBay sales. The first month of your subscription is prorated based on your sign up date. Ebay is … eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. Please only use Ebay message to contact us (my ebay-won items-contact seller) All messages will be answered within 1 business day. For refund by PayPal/PaisaPay: The PayPal/PaisaPay refund email with the complete header and footer. You can keep track of your performance against these standards through your Seller Standards Dashboard For more information on meeting buyers' expectations, see our selling practices policy. It's a very small business, but I do collect sales tax, pay my income taxes, etc. Selling Manager Pro is free with Featured or Anchor Shop subscriptions and is available as a paid add-on to a Basic Shop subscription. We always want to ensure buyers have a great experience on eBay. Seller performance policy overview. Report Inappropriate Content. My sales are dead for 2020. You can get more information on cases that impact seller performance. You can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. Significantly Not As Described (SNAD) Disputes, Complete address of the buyer which matches the buyer’s registration and/or shipping address. eBay’s mission is to connect shoppers with the most relevant items / sellers for them. I currently have and have had an eBay business account for a long time. eBay will act to protect buyers when there is a high potential for fraud related to the auctions, items, or seller account in question.This can lead to frustration for sellers, but there are a few common situations which are red flags and may lead to increased scrutiny from eBay. We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." It no longer exists there, and I can't fathom what motive eBay would have to remove it. The length of time we look at in each evaluation depends on how many recent transactions you've had. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings—and protect you when necessary. For guidelines on meeting buyers' expectations, see our selling practices policy. Nary a problem in more than 25 years of selling! Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. Tips to avoid Seller Non Performance Warning/Suspension. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements. Hi all, 2 days ago I got a payment for selling some intangible stuff, but the payment is withheld for "eBay seller non-performance". It syncs marketplace stores to a dashboard to connect Amazon, eBay and Shopify sales data in all countries. When you sue for breach of contract, you can generally sue for money compensation. I've made literally zero in sales in 2020 so far, the worst in more that 20 years. Amazon is also a top investment in comparison to … For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months, Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating, Need to resolve all issues on the account before buying or selling with other accounts, Can't use an existing eBay account to avoid buying and selling limits or other policy consequences. This amount covers 1 or 2 oz., about 3 postcards, maybe even 4. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. We don't even use eBay in this country that often so I'm not sure why it thinks I'm selling via eBay. A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. Be helpful, friendly, and professional throughout a transaction. Seller’s Action Learn more about using multiple accounts. For refund by money order: A copy of the front of the money order and, preferably, an accompanying tracking number. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. It is totally unfair that buyers MUST go through with the transaction or face losing their account while sellers can cancel for no reason at all with only a demerit against their name. Selling Manager is a free tool which helps medium-volume sellers run their eBay businesses. In certain SNAD cases, you may send a partial refund to the buyer. Seller Hub is currently only available to US sellers who list on eBay.com. So how do you defect a seller in this instance? Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: The transaction defect rate is the percentage of your transactions that have one or more of the following defects: To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. As long as the cancellation is per buyer request, most sellers will comply. eBay for Business Podcast. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. You can keep track of your performance against these standards through your Seller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. To handle this, you will need to follow up on feedback comments from the buyer: Proof acceptable in case of SNAD complaints Selling Manager is a free tool which helps medium-volume sellers run their eBay businesses. You can see how you're performing both domestically and across various international markets in your seller standards dashboard - opens in new window or tab. In the meantime, we’ll automatically remove any late deliveries you might incur when using these services, as long as you’ve uploaded the tracking number to My eBay. International sellers from other parts of the world fell slightly – by 5% from 46 to 41 sellers. Ensuring a secure marketplace that shoppers feel confident coming back to is a shared interest for all sellers and eBay as a platform. Despite the steep drop in Chinese businesses trading to the US, cross-border selling on eBay is still dominated by China and Hong Kong. We evaluate your performance every month. Sellers have no reason to pressure a … The 7-day auction is simply an arbitrary number of days to have a product for sale. Try 30-day listings for a few months and give buyers time to find your listing. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. Only your transactions with US buyers count toward your seller performance rating on eBay.com. The Seller Performance Numbers box shows a summary of your current detailed seller ratings (if you have received 10 or more such ratings) along with details on your low ratings (1 and 2-star scores). Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. Transactions that you do not honor are considered as Seller Non Performance and may lead to a Seller Warning and/or Suspension. There USED to be a direct link to report a seller for non-performance hidden away as part of the site map. To handle this complaint, you need to provide Proof of Delivery, such as: Proof acceptable in case of feedback-related complaints What happens if you don't meet the standards? The following are considered as Seller Non Performance complaints and they will need to be resolved: How will you be informed about Seller Non Performance? If you've had fewer than 400 transactions in the last three months, you're evaluated on the past 12 months. Our policies are designed to help create a fair and safe trading experience for all eBay users. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. For refund by cheque: A copy of the front and back of a cancelled cheque. Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating To become a Top Rated Seller, you must meet higher requirements than those above. As a seller, if you receive a warning or suspension email for Seller Non Performance, you should immediately reply to the email, requesting for all the pending complaints against your user ID and immediately start working to resolve them. At this rate i'm going to have to pack up and leave eBay. If your account doesn't meet our minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 5% on the standard final value fees applicable to sales in the following calendar month. We always want to ensure buyers have a great experience on eBay. Both members are expected to honor that contract. This quarterly update includes what’s new … You can keep track of your performance against these standards through your Seller standards dashboard If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case." For full details on the fees charged on eBay, including dispute fees and additional fees for sellers who don’t meet minimum performance standards, visit our Help Hub . Message 1 of 5 (903 Views) Reply. If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level. The percentage requirement applies after the account has exceeded the maximum number of occurrences. The subscription fee will appear on your monthly invoice. You will receive a list of pending complaints to be resolved for feedback-related complaints as well as the unresolved INR/SNAD disputes still pending in your Dispute Console. Eligible sellers may subscribe to an eBay Store at any time during the year. The right buyer may not see your item in 7 days, so leave the item listed for a while. Buyers email with complete header and footer stating that the complaint has been resolved. Amazon’s forward P/E ratio is also much higher than eBay’s at 128.21 versus 16.98 for eBay. Both members are expected to honor that contract. Ship items on time, within your specified handling time, Manage inventory and keep items well stocked, Charge reasonable shipping and handling costs, Specify shipping costs and handling time in the listing. If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. Tip Use TAB key to navigate results. To help ensure this, we've put in place minimum performance standards for areas within a seller's control, such as handling time and prompt problem resolution. For refund by demand draft: A copy of the front and back of the demand draft. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. There are other consequences listed in our full policy below. 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