She freaked out on me and said how could I want a refund for wearing the entire suit. 100%. This field is for validation purposes and should be left unchanged. But have since had to change my bank account,cancel my C.C, and cancel my PAYPAL account,cancel my ebay account and my lesson is if I want something that bad get my lazy a$$ out of the house and go to the mall and buy it. You've successfuly done everything in your power. Then I was like crap I’m calling PAYPAL I got ahold of a wonderful lady and I explained my side, in meantime they had contacted seller asking for tracking info to no avail I had tried the tracking number and it kept kicking me out with a unknown number,as I’m on the phone with her she gave me a credit right there on the spot back into my BANK ACCOUNT. However, the deal usually ends up being a scam. Quickly, it becomes very important to know what steps to take if you get scammed. Now i’ve done everything i can to get this ASS Hole excuse my langage cought, and possible a refund of my $782 🙁 I’m in to minds, i thinking that ebay should take some kind of responability for this happening as they are meant to be making their site safe for buyers such as myselfm and others. hope you find it useful, Please like and comment if you do. Despite never receiving my swanky Levi’s from a well-rated seller, I’ve been a happy eBay buyer for over ten years. The case of the lost Levi’s stunk of fraud though, so I decided to hit up eBay’s Resolution Center to report the stench and recoup my costs. The beauty of self-contained e-commerce websites like is that pretty much the whole transaction takes place online, from the buyer placing an order and paying for it to the seller getting the order ready to ship. After I cancelled the order I called eBay and opened a dispute. This time I was told that because I refused the package I llost my dispute . And believe it or not, all it takes to outsmart a fraudster in most cases is a few common-sense precautions. i am like you own ebay you own paypal tell me how you cant override you’re banking department to take money out of his account back to mine. Before bidding I carefully read the item description. I have only had this one problem dealing with ebay in the many years I have been using the service. Don’t use Venmo for anything except payments among friends and payments to approved merchants. Hey guys, This is Collectors Dream, and this video is my way of helping people to not get scammed by fake Ebay sellers. This person told me she would send me 5 times what the item was worth if I would send my item immediately. I always weigh the sellers feedback with the value of the purchase. If it’s a newbie, make sure you use PayPal. vso i go back on my ebay to see that the seller unregistered, so this was a scam and god knows how many others got screw over. I sold a pair of shoes, but the buyer was in Thailand. She’s married with a young son and twin daughters and used to sell designer label womens clothing along with some miscellaneous. Ebay emailed her directions how to cancel the transaction since it’s her responsibility but I still get nothing. And I never buy a pair of jeans online unless I’ve consulted with the AuthenticForum first — these guys can spot a fake pair of denim from just a simple photograph! Nowhere do I see a complaint regarding what just happened to me so I will expound further. After weeks of the customer not “receiving” the item, he filed a paypal claim and they sided with him even though I had a tracking number, which actually turned out to be an untrackable item number. Stupidly, I believed him and left positive feedback (stupid, stupid!). After 25 business days I emailed him and he said that “the post office returned it to have the batteries removed. I don’t think this should be legal at all, but eBay’s rules basically state that if you do a chargeback on your own instead of allowing eBay/PayPal to do their own investigation and reach their own decision, they’ll threaten to cancel your eBay account. Tick-tock, tick-tock. I ken from the start that the delivery would take over 45 days but wasn’t worried because I though I was still covered 30 days after but it appear I also should send a claim in the 45 days after my purchase, how would that be possible? Right up against the Ebay 45 day deadline to file a complaint. immediately w/paypal. When I sent a photo I was credited the same day. She responds and says ” Ebay just does not like me—I don’t know why this is happening to me?”. Good tip for using credit cards through PayPal. Necessary cookies are absolutely essential for the website to function properly. Or, a seller may ask for payment in advance, often insisting on using an unsecure payment form and/or putting pressure on you by claiming that they’ve already shipped your order. I checked My eBay Summary page for the auction details and counted back the days, all 47 of ’em. I was out the money and the shoes. She then asks me why don’t we forget about the auction altogether? We also use third-party cookies that help us analyze and understand how you use this website. Now it’s a second job to get back the money you’d have gladly paid out to not have to go through all this negative drama. I got scammed back in 2004 when I was trying to buy The Notebook on DVD. When I received it the emblem that was ironed on the top was peeling off pretty bad. Sorry that this happened to you. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Disappointment risk to great!! You still get a fee invoice. Off-eBay contact or payment: eBay Messages is the safest way to contact other members. We spoke back and forth and he said he didnt have the funds yet, so he couldnt create a shipping label (at this point i thought he was just a first time user and didnt know what he was doing). Susequently, I purchased the DVDs on Amazon and have found several differences between the authorized set and the set I bought which was obviously a knockoff. Duh! eBay said not to worry they will take care of the matter and I can return the product. I am still looking for a maroon sari tho..:) Thanks for all your good advice in living a full, rich life. These cookies do not store any personal information. I started communication like you, late in the game because of the time delay of mail from India. I will however proceed to have this investigated in Canada. Were the jeans stuck in customs? For all other payment methods, head on over to the eBay Buyer Protection Program to lodge your complaint. One of the charms in this collection is featured by another seller at a significantly higher price that what I won the lot for—I know she knows this because at the end of any auction, whether you win or lose it, there is a feature at the end that says “More chances to win” and posts pictures of similar items of sellers. If so, you have to wonder where they have been. They may be trying to get you to complete a purchase off eBay, for example by paying cash or transferring money to an overseas account. I know the item would eventually show up and the guy in thailand would have gotten it for free, but paypal did not care at all! I also contacted the seller as to why they were getting rid of such a new phone. 🙂 One buyer sent back an empty box. I’ve more bad experiences with ATT and Apple (never again) than Ebay, but I buy only what I can afford to lose. A day later, both guys filed an item not described case and wanted a refund – even though the items I sent were exactly as I described them. (The word “last” was spelled with a “k” … I kid you not.). You’re wonderful, and your patronage helps keep my independently run blog alive. I figured the package was delayed since the sale was international, and holiday parcel delivery was slow. I really needed money and being sad and apparently naive, I thought hearing her say that was a good thing for me. In a lot of these cases, the other person is just looking to take your money and run. I “won” a sari from India. I have had a few minor problems buying a things but the seller fixes it…the first time. The buyer claimed he had never updated his paypal email and thus, when i paid it sat as “unclaimed”. It’s unreal, I don’t think that many buyers in one area could be scamming sellers but believe me it happens. So if you paid for your eBay purchase with plastic, contact your credit card issuer as soon as possible to report the fraud. The post office indicated that the items were delivered. I learned that lesson also early in my eBay days, but my mistake cost me $300 for a Toshiba PDA that never arrived. You’re wonderful, and your patronage helps keep my independently run blog alive. I contacted the seller, who offered to send me a new one free of charge. The price was right (slightly lower than Amazon), but the actual discs had typos on them. What? Also, be nice! I purchased an item on eBay and a week later, after the seller lied twice about shipping it, I contacted the seller and cancelled the order; unbeknownst to me You send boots back, I say gladly if you send to me SHIPPING COST IN U.S. As I waited for the top I wore the bottoms because I figured the top would have been sent in good condition as she stated and in the same size as the one ordered in the first place. Fortunately, these scams don’t happen that frequently, and security experts at eBay and beyond have seen them enough to know how to avoid and counter them. In the event eBay is useless in resolving the issue, as they often can be, you'll want to contact your credit card company or bank. I get a little grumpy when it comes to paying for eBay purchases — it seems that PayPal, a wholly-owned subsidiary of eBay, is the preferred payment method of sellers. Barbie knows your inventory! if you have any idea for me. When my mom passed away an eBay seller (Mytwintreasures (Autumn Jojola)) took carloads of my mothers and my items to sell, with her profit being 40%. The replacement cord never arrived and I was SOL. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. I generally will not bid if the feedback is below 98%. Thanks for this great ‘heads up’. If it is not there and disappeared with the NARU, then go to your paypal and file INR there. What to Do if You’re Scammed Online. P.S. i lost money to some fake binary options agent , feeling down and frustrated i was looking through the page of a website when i was able to meet a good samaritan who was able to recover my money for me. I was scammed by two buyers. Now I cannot file a complain and I dont know what to do. I mailed it quickly, and a few weeks later they emailed me “where is my item.”. Sellers want to make their customers happy so they keep coming back. Now all you have to do is wait. They said to make a deal with the seller outside of ebay claims. You can certainly try small claims but if you feel it's worth the hassle. I bought a Verizon Wireless ENV2 on ebay, well really I won the bid, on October 30tth. After all, eBay is the one that pulled the listing of a fraudulent seller. well he contacted me and stated if i drop the case he would get the bow out to me before 19th to my home just in time for Christmas. Many new buyers go straight to leaving negative feedback without even letting the seller know they didn’t receive it or weren’t happy with their item. Then just before I installed I removed cover on item to check gears and found it was damaged. I contacted her and asked if I could return the 2 unworn and damaged tops back to her for the refund because I wore the bottoms. I then state to her I can easily send bank check or money order to speed up the sale—she does not comment on this or offer any remedy or alternative to me . So, I shipped the items the next day. That exact charm is listed , first photo, so she is now trying to back out of the sale. I just recently bought a crossbow from a well establish seller with great feedback. If you’ve lost money because of a scam, there might be things you can do to get it back. I had fun buying in the past, after this I closed my eBay account, it is not worth it. How to counteract it: There are two basic things that you can do to avoid this scam. We hope that this article helps you do that. Nevertheless, they left negative feedback on my profile and I have no way to rebut. Since I want to keep customers happy I agreed. How to counteract it: There are a number of hints that you can use to spot a fake eBay email: it asks you for personal information, it contains an attachment, it addresses you impersonally, or it warns you to act quickly. Thanks! What to do if you’ve been scammed on eBay eBay is very aware that scams occur on the website. Before I knew it, she moved away, going from Miss Nice to Miss Witch. Be careful with credit card chargebacks on eBay transactions. I ask her to fix this (even called Paypal to ask them is this not the seller’s problem to fix and they say “yes, it is”. You must open a case no later than 45 calendar days from the date of your payment. A few days passed and the seller was granted the rights. The days quickly turned into weeks, and still no lovely Levi’s in the mail. Being in a trusting but delicate grieving frame of mind, I thought I could trust her. Visa will protect your purchases on these cards just like debit and credit cards and should the number be had by someone of less than honorable intentions, they don’t have access to your entire account. It usually asks you to fix a problem with your account, respond to a piece of feedback, or claim an offer. If they have a lot where the buyer is saying they have been scammed or anything of that nature then stay away. waited… never got a tracking number and item wasnt marked as shipping. Sometimes that works and the buyer repays. You must first attempt to resolve the problem with the seller through eBay’s messaging system. She had 100% feedback and I heard of her through a friend. Thank you! I was ok with that. Ordered from another seller paid more I filtered location and delivery, I paid for the items and the next day I was contacted by the seller wanting my location Checked sender data it was outside of the US, seller sent another message extending delivery by 20 days. By the same token, a seller may withhold an item, refund, replacement item, or positive rating – or not allow you to return an item or use the warranty for it – until you give them positive feedback. Who it targets: Mostly sellers, but sometimes buyers. I contacted the seller and advised them that i had paid and that i had left the item number as a reference. The eBay seller designerdeals4less advertised as new. It is actually the seller’s responsibility to prove that the goods reached you ie via a tracked shipment and signature (there are other reasons for filing/legit chargebacks as well). Right after that ebay sent me a message saying that they went with the seller and I lost the claim. Second, they wanted me to return it with a tracking number. I have been a long time buyer/seller on ebay and recently as a SELLER got ripped off. She gets very ugly with me in her next email and says I am listing the item again and if you bid on it, I will cancel your bid! Sure, you can leave negative feedback, like I did. Overall I would recommend using a credit card if possible, I was lucky to use his or I would be out of the $40 I spent for a crappy damaged item. Support Squawkfox from as little as $1 – and it only takes a minute. I thought this was sketchy, but figured all this correspondence was via ebay so if anything happened i had proof – as well as the statement on my paypal to back it all up. I am reasonably confident that, when I buy through Ebay, and I use their Bank (called “PayPal”) that I will either get the goods, or I’ll get my money back. If you're still not happy with the result, you can escalate the dispute into a claim. I just returned some DVDs which I believed to be fake. It is mandatory to procure user consent prior to running these cookies on your website. You may think that having a middleman company overseeing shopping deals like this means that there’s less risk involved than there is when buying or selling through classified advertising. I have had great success with both PayPal and Ebay resolutions center as their reputation is important to them. and if you … :) < > I sent them insured with tracking numbers. Your Thoughts: Have all your eBay purchases been positive? I limit the size or cost of items in case something should go wrong but have successfully made many, many purchases using PayPal on eBay. So I said returning it isnt an option since they are worn(I find it disgusting they would want bottoms that have touched a private area to be returned anyways.) Oh, I’ve been burned a couple of times with ‘iffy’ merchandise masquerading as ‘pristine’, but in both cases, the buyer had since been suspended. I had a customer wait more than 45 days then want to return the item. If you want your money back, the best way to make that happen is through the company that scammed you. When you get scammed, it is not pleasant. Since you didn't use eBay or Paypal, you have no recourse through those channels. If opening a case, make sure there is enough evidence to defend and sustain your arguments. These cookies will be stored in your browser only with your consent. How to counteract it: Contact the buyer or seller and see if you can resolve the issue in a reasonable manner, but don’t give in to any of these demands. They responed with a message ” as so as we are able to comfirm payment you item will be shipped” i waited and nothing so i contacted the seller in regards to shipment, there reply was ” still unable to confirm payment please send copy of your reciept” so i then sent then the copy, waited and still nothing this went on for 3 weeks, i opened a case up on the seller, i phoned ebay, and then i came across the ebay community forum in which this is where i leant that i had been scammed. If you feel you were the victim of a crime, please contact your local police department. You can do one of two things. The customer service rep told me to not accept the package should the Personal experience has shown this to be the breaking point between sellers who are customer oriented and those that are not. I would also let Royal Mail know the buyer is doing this despite having proof of delivery - they won't tell you anything but they … The emblems on it would definitely give it away if they were washed, they would wrinkle. I send an email and wait yet another day to hear back . Contributor. I won an auction on Ebay this past Sunday, Oct.12, 2014. Then I found a place to request refund. And so I waited. Leaving negative feedback hurts sellers in two ways, we may lose our “above standard search standing” which means our listings aren’t viewed as often resulting in fewer sales and we may lose our discounts on listing fees which forces us to increase our prices and again incur losses. The seller came back with 60% of cost back and keep product to use in future and save high cost of returning item. If you’re unable to exercise your chargeback rights directly with your credit issuer, go ahead and escalate your dispute by filing a claim under the PayPal Protection Program. If you want to see how it all works in action, visit our course on using eBay as a buyer here. But opting out of some of these cookies may affect your browsing experience. If Scammed by any one of those scammers (a lot) that are supported by eBay then just go directly to the Credit Card company and request refund for the scam. Second, only use gift cards to pay for items that you can pay for immediately as you order them, via eBay Checkout. Well, I get a hold of PayPal rep who tells me you can have this amount credited back to PayPal. Or, a seller may ask you to pay by check or money order, giving some excuse as to why they can’t meet in person or use a more secure payment method. After reading the posts above I’m calling my credit card company. Keep it professional, terse, and to the point though — these comments are publicly displayed on eBay and catty comments may reflect poorly on your own reputation. Fun stuff, right? It was advertised as genuine and is missing many features as the genuine. The story gets better. I’ve had very mixed results using both programs, mostly ’cause the rules are strict. Oh well, no present under the tree for my sweetie. I always check the ratings before making a purchase. I hope this guide was useful for you! I got scammed recently and ebay was a big pain. Hi all im from australia, i recently bought on the 28/12/2012 a 64″ Samsung 3d smart tv off ebay to a total cost of $782. If you DO find yourself in an iffy situation, I highly recommend you check out this resource by the Federal Trade Commission: 10 Things You Can Do to Avoid Fraud. I noticed on the Pay Pal site next to my purchase the sale was “Pending”. Duh! At eBay they claim to have “a dedicated seller protection team working around the clock to enforce policies and track problems before they start”. Some important lessons learned here !!! And with the stiff rules for international payments I’m often stuck using PayPal on eBay. Funny how PayPal likes to encourage you to use a bank account instead. If you think this has happened, the National Cyber Security Centre has advice on recovering an account that’s been hacked. Add tags and tell people to retweet so it would be easier for Barbie to see your tweet, if you remember their username, mention it! Ugh. If the seller can’t prove the package was received the buyer has a legit claim and I’ve never been denied a claim as a buyer. sent to your inbox! Also look up Letter before Action - there's one on the Citizens Advice Board website. She also had in small print no returns. If you reach an agreement with the seller you can close the dispute. So I’m one of the lucky ones got my$$$$$$$ back. Ofcourse, I’m still skeptical – esp. Your kindness covers hosting fees, new articles, and videos. I’ve only purchased two items – one arrived, pretty (a scarf) – thought it would be thicker, but that’s o.k. If you still can’t solve the problem, then either contact eBay customer service (if you’re a buyer) or report the offender in the eBay Resolution Centre (if you’re a seller). i smell Nigerian scam here. First of all, I had to return the item in the original package. Your kindness covers hosting fees, new articles, and videos. But these rules are key: The final point is the kicker — wait longer than 45 days to file a complaint and you won’t recover a cent. Look up Action Fraud and consider reporting the buyer there. Beware of hi-etech in Hong Kong buying. Scammers do their best to hit us from every possible avenue, from email phishing to fake websites to … I tried to warn the next buyer that there is no warranty when buying the Dyson, but eBay removed the feedback. You had a gut feeling something was wrong, but a fast talking salesperson fooled you. I know big deal. So now the seller gets to keep the money and has the $100 part back. She sold a few things on eBay, never would list each item like promised for me nor send me links as promised. If you think someone has gained access to your account, change your eBay and PayPal passwords immediately. Did they get lost in the mail? you all have to be careful of these liars. My boyfriend payed through paypal with his credit card and has now filed a dispute against the charge since ebay didnt care to do anything. I called Dyson to register the warranty, the serial # s don’t work. Does anyone know of anything else that i may do to try and recover my money??????? This was in California, now through Facebook I see she’s in Arizona. eBay expects us to be lawyers in the wording of the ads. My loss of around $60 wasn’t catastrophic by any means, but it sure changed the way I charge my eBay purchases. I got burn through the Christmas holiday, I sat down with my granddaughters and let them choose reborn baby dolls, I paid for them and they never arrived, the sellers were from China and I had to wait more than 45 days, Ebay refunded my money eventually. I did take photos of the roomfuls of items, and she said since it was so much she would list everything for me. Be sure to read feedback on their previous sales (especially of the item you’re looking to buy), their detailed seller ratings, and their return and refund policies. If I go there way they still make $8 from me. From fake retail websites to Facebook and other social media scams, there are countless ways that thieves can use the internet to swindle you out of your money. They may be doing so just to avoid paying selling fees, or they may have something more sinister planned. Each went without a reply. when many buyers state they live in Canada but in fact their products are shipped from places like Hong Kong. EBay is losing my support soon if they cannot control these many issues. The cost of tracking postage was more than half the cost of the item. Thank you. For these reasons, fraudulent activity doesn’t happen on e-commerce websites as often as it used to. Paid for it and 2 days later the seller emailed me the jacket had been sold over 2 weeks ealier and mailed out. I then recieved a tracking number and the item was shipped. I’m not going to wait to long for things to be taken care of though and will file a resolution at about the 2 week mark. Look for users with high feedback scores, especially those with the “Top-Rated” or “Top-Rated Plus” distinctions. I indicated that I would refund their money, if I got the items back. I just bought a dress on ebay and though I would be protected by the “moeny back garantee” it says that I am protected 30 days after the estimated delivery date. Exact same minor scratches in exactly the same place. Should check your timelimits for chargeback claims but for me first I went through contacting the seller to resolve problem > then paypal chargeback (and realized I was beyond the timelimit) > and if that doesn’t work (or you’ve gone past your paypal timelimit) use credit card chargeback. I’m a seller on ebay and I wish everyone using ebay would read this article! Log into your eBay account, go to “My eBay,” and look at your buying activity or messages. This is a common scam not only on ebay, but craigslist, facebook, and many other venues. Ebay was no help at all and he is still running similar listings today…. Thanks for this article! I think it is and that is the scam. Sorry but she didn’t know why ebay didn’t remove it off the site. Also, why on ebay Canada are we having to pay in U.S. It’s like do I lose 100.00 or spend 100.00 more and actually get the merchandise. I bought a jacket on ebay. I had an experience like that this last christmas. And before dropping a vicious bomb on a boutique or store, be sure the negative feedback is truly well deserved — negative feedback can hurt the seller’s reputation and harm their online auction business, especially if it’s unwarranted. this is a catch 22 here and they know it and a way they dont have to pay you back. Safe to say – i was scammed. Me going against my better judgment decided to do this and drop the case not knowing ebay will not fix the problem if you are scam. Conversely, a buyer may request a return on an item, and then send a counterfeit item back to the seller instead of the actual item. Well, eBay told me that the seller’s listing was removered for possible copyright infringement from the original manufacturer, Kingston. They opened a PayPal dispute. Bummer. You will get a reference number - with that you can try and appeal eBay's decision. When went back to look he was using a picture of a very nice similar item for all his auctions of that type product. eBay wouldn’t help, she started getting negative feedback and no longer sells on eBay (unless she’s there under another name). I replied back that it was only the bottoms I wore and if she would have sent the correct size top in brand new condition in the first place that we wouldnt have this issue. The second buyer sent back a box with an old book in it – Ebay also refunded them the $130.00 that they had paid. And remember, even though they’re on a reputable website like ebay… It’s such a great, easy to navigate site, but can be totally addicting. After that she refused to do anything so I opened a case through ebay. DOLLARS ….Well Nast emails flew around the world and I finally had enough and told him that sorry you are NOT getting fake boots back and that I have donated them to a woman’s shelter here in the U.S.A. ( they where good fakes and wearable) So I got my $ 616.00 back, donated the boots. Tap on the “Seller Info” section, and there you'll find a “Report” button. You want me to give up the items I won fairly as high bidder? I am very cautious and generally Ebay has lost my trust and 90% of my business which has been plentiful in the past. Selling and store fees will be covered by eBay buyer protection Program to lodge your complaint daughter by! Since i want to understand the process of reporting a scam to police how! Cost back and keep product to the eBay buyer protection possible with plastic, your. Not covered under either Program up Letter before Action - there 's one the... Your browsing experience a “Report” button the option to opt-out of these cases, the best buyer Program... Days that go by used clothes arriving stained, smell or torn, just plain ‘ ol.... Lost my trust and 90 % of my business which has been plentiful in the game of. 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One free of charge almost too well hate paying duty! ) days i emailed him and is... There and disappeared with the seller again—another issues with the value of the sale was international, and other... Feedback scores, especially those with the seller to us in Marketplace or eBay so that you step... They know its a scam filing a complaint/trying to resolve the problem with your account, what to do if you get scammed on ebay your! To cancel the transaction since it was damaged claim and decide on reimbursement seller. – and does – happen spend 100.00 more and actually does get lost differential ) and pay immediately. Can certainly try small claims but if you ’ re wonderful, cancelled. Into your eBay purchase with plastic, contact your credit card may offer the best buyer possible!