Wi-Fi Body Scale (WBS01) - My fat mass data seems inaccurate. Withings® warrants the Withings® branded hardware product (“Withings Body Cardio”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). 4. Why is that? This Nokia Body Cardio Smart scale remains accurate when placed on any surface and records data for up to eight people. 3 Select Configure a Wifi BodyScale WBS01. The scale does everything except get me out of bed and onto the scale, it reads my weight and estimates my body fat and BMI and then sends it to my.withings.com (user's dashboard). SKU: 5869528. I note that when I bought my second Withings scale, the Withings Health app from my first scale installation continued—so my original data was not lost. You have here how it should look the reset screen https://youtu.be/Pu7tqrcBiKA and it should work the same way. I even deleted the old link I had between the scale and the app. 4 Add to Cart. Because the Smart Body Analyzer is a connected scale, its true potential is achieved when you use it along with the Withings Health Mate® app. I said that I was having trouble with your solution. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/articles/219053097, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Withings connected scale USB cable 4 AAA batteries 4 feet for use on carpet Hardware requirements 3. Better way is just press till you get the word "factory" . You can do this by pressing and holding the button on the side of the scale for a full 20 seconds. You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale. Press and hold the RESET button for five seconds. The scale's screen will display the word "Factory", confirming the reset. Withings Body Cardio Scale Review. Wi-Fi Body Scale (WBS01) - I don't get the Weather Forecast screen on my scale. Select Other devices. Note that this community is supported by its members, not the Withings Support Team. Any support ? first you remove cardio pulse wave......(the reason why i bought it). To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. I don’t know what is going on but since December 2019 my body cardio scales goes into factory reset loop and after at least ten attempts to reset I am fed up. What should I do? The best smart scales can tell you about much more than just your weight. Buy one at Withings: http://lon.tv/withings and use coupon code LON20 for 20% off until July 17. I am having the same problem with the Factory Reset Loop. And I pressed for 30 seconds or so. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. Document Includes User Manual Manual Part 2. Nothing. And now all I get is a black screen. Product was unresponsive. Charge the device for about three hours as the battery must be totally drained. Tap Remove from my account. The menu does not appear. Related to the video you sent. All I did was to push the button (long presses, short presses) and take out the battery and put it back again. Withings says this design means it works just … The previous price was $149.95. :|. I think there were some problems with the batteries I used. When you see this menu press again shortly on the button till you move to Reset option and then the magic will happen. I also tried reconnecting with my smartphone. Withings Body Cardio Scale is less than an inch thick and with a solid aluminum base, Body Cardio has no feet to adjust, making it the thinnest, most stable scale available. I reset its wifi setting and your solution seems to be working well now. Withings® warrants the Withings® branded hardware product (“Wireless Scale”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by … If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Sarah Mitroff. Beside allowing you to install your scale, the Withings Health Mate® app allows you to customize its display, to set a weight goal, and to check the entire history of your weight data. Go to the Online Dashboard from your computer with your Withings account. The problem may have been with my Withings scale dropping its connection for a while. Select My devices. ...Still have questions? Agreed - no fixes work. Thank you for using our new Customer Support forum and I am sorry to hear your scale is stuck in a factory reset loop. Withings - Body Cardio Smart Scale - Black. This must be a known design flaw since the new '2016' Body Cardio scale has a plastic insert that covers these holes to prevent water getting to the contacts. 6. $119.95 Your price for this item is $119.95. Just press long enough on the bottom button till you see a menu having 2-3 options like: MAC, Reset (I forgot the third). I would contact support directly - maybe your unit got broken indeed. Once there do you think I can change the settings so the scale can connect to the new wifi password? The scale's screen will display the word "Factory", confirming the reset. I am having the same problem with the Factory Reset Loop. 2 What do you think? This solution works 100 percent. Not after 8 seconds, not after 30 seconds. I hope it will do the trick. The Withings Smart Body Analyzer is a Wi-Fi enabled scale that provides a wealth of information about your overall health, serving as a useful, albeit pricey, tool for the health conscious. =). Don’t charge don’t reset don’t work ! But I still cannot do a factory reset. ), IFTTT support, and a … By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. However after one week, the scale is looped in the factory reset mode. I did this several times and in the past and was working fine so...you have to have patience. And now, after trying a few times, it does not start at all. I have the exact same issue. I have this problem too and the suggestion did not work, see also this thread https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Check if any of the 3 contacts in the 3 circular holes have turned green, If so then water has damaged the programming pins. Page 41: Performing A Factory Reset Of Your Withings Body 4. Here the exact same issue. I changed the WiFi router SSID and password so the scale is not connected anymore. It does not show anything on the screen. I am doing just that. Note: Be sure to insert the paperclip (or a similarly-shaped object) into the hole just above the word RESET as the other opening on the Sleep / Sleep Analyzer is for the sound sensor. Was $149.95. A doctor must be consulted before making any decision regarding a change in diet or physical activity. This is the design update - the pins are now covered. Save $30. Tried everything listed on this forum and NOTHING WORKS!!! But now it does not want to start at all. :(. Select your profile icon in the upper right-hand corner. Bricked by an update, now factory reset loop. PS: I have a Body+, not Body Cardio, in case it matters. Support is here to help: http://bit.ly/WithSupportYT Im waiting for Withings support to get back to me looks like Ill have to shell out for another unit. Wi-Fi Body Scale (WBS01) - What screens can be displayed on my scale? You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on  the scale until the factory reset gauge fills. You should try resetting the scale. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. With the Withings connected scale, you are Intended Use: Withings Smart Body Scale is a digital monitor intended for use in going to control your fitness over the long-term, by simplifying your life. There is something physical wrong with the device. This is the only method available and is 100 percent working solution. Do not use the scale on a wet floor or with wet feet; you risk slipping and falling. I doubt that will be one from Withings though :(. But it seems I cannot do a factory reset. (33) Price Match Guarantee. Bluetooth button was working and not working depending on its mood. Could be a problem with the sync button. I wanted to try again with a new mindset based on your opinion. I am out, loved Withings from the start but fed up with technical issues over time. But the scale is still endlessly looping “factory reset”. Charged for two days and tried again but still same thing. Track weight and fitness with this Nokia Body Cardio Smart scale. This process is to remove the bad code in the device. Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. 5 Disassociate the product from app and remove from Bluetooth under devices. Data about your body fat, bone mass and muscle mass is recorded and automatically syncs to the Health Mate app, so you can view your progress. Wireless Body Scale Manual Part 2 details for FCC ID XNAWBS01 made by Withings. At this time, you can start the installation process for the Withings Body Cardio. Yes I have this same issue. Model: WBS04-BLACK-ALL-INTER. withings support: is there any solution or can you offer a replacedment scale at a reduced price? via the app. User rating, 4.4 out of 5 stars with 33 reviews. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. I have the same problem for two scales..... they do not work anyway. is there an update from withings team regarding this issue? No way to get out of this loop. Display. Perform a factory reset of your Withings Body. Note that this community is supported by its members, not the Withings Support Team. It happens time and time again. I tried pressing for 3 seconds the button on the bottom of the scale and then follow the steps in the Health Mate app. The gauge should reach the end else it is not reset. Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. :(I am thinking about changing the wifi password to the old one so I can connect the scale to the app. What should I do? Dec. 31, 2020 5:45 p.m. PT. Thanks for the update Guy, seems the scales featuring that design are just a fault waiting to happen. It got stuck in a Factory Reset loop continuously until it totally went dead in the end. 5. I managed to make the scale work. Withings Body Cardio Scales, Broken with Factory Reset Loop 5. m.delattre January 16, 2019 19:29; Follow. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. above solution did not work for me, Held button repeatedly for 20 seconds or linger. If this is not done then its stay exactly the way it is. No response from Withings support. I hope it did not break because of all the tries. The Withings Body+ is a user-friendly Wi-Fi model that delivers useful on-scale customization (including local weather reports! Nothing appeared on the screen. They should be alerting existing users and at least offering a way to cover up the contacts like a sticker or other fix. At this time, you can start the installation process for the Withings Body Cardio. To do so, perform the following steps: 1 Wi-Fi Body Scale (WBS01) - The display of my scale is upside down. After trying to change somehow the connectivity details, I decided that the best option would be to do a factory reset. The scale also somehow displays the day’s weather—the theory is so that the user will better know what to wear. Hi Enachec!I actually tried. See More Options. First the scale would not charge and after factory reset the scale was working OK. The scale's screen will display the word "Factory", confirming the reset. Refer to “Performing a factory reset of your Withings Body” on page 41 for more information. I kinda fixed this by buying another scale from another brand. Tried everything listed on this forum and NOTHING WORKS. Best smart scale for 2021: Withings, Fitbit, Garmin and Eufy, compared. Thank you very much for sharing this. Nothing happened there either. Note that this community is supported by its members, not the Withings Support Team. There is a serious problem with my scales which are not that old and attempts to get the company to sort it are useless. At this time, you can start the installation process for the Withings Body Cardio. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Holding the button on the side of the scale from the Bluetooth settings of phone! Its stay exactly the way it is first you remove or dissociate the scale and follow! Be to do so, perform the following steps: 1 Go to the app not connected anymore think were! Lon20 for 20 % off until July 17 times, it does not want start. In case it matters risk slipping and falling is not done then its stay exactly the it... Looped in the factory reset can start the installation process for the Withings Body ” on page 41 for information. 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