I restarted the PS4 again and this time, it didnt recognized it anymore. Lastly, is there any specific error message you get for this case? I unplugged it for a few weeks. Or would it be safer to just safely unplug it when i am done gaming? This helps in some situations. What you can do is to initialize PS4, then update to the latest version of PS4 system software update as the next step. I suggest that you upload the screenshots to https://imgbb.com/ and send me the links as a comment, so I can better understand the problem you have. Most probably this happens due to an electric shock that your external hard drive was subjected to (Maybe you didn’t safely remove it from PS4). It can be either one, but often the problem comes from PS4 itself due to some program conflicts. This will rectify the system file on the external HDD and get it back to work, hopefully. Have a great and wonderful day everyone! I was not sure, that the hard drive is defect, I send it back. I let the system update, I unplugged everything and let it just sit for a while, it’s just not detecting the storage device anymore. I have approved your comments to let other users who have similar problem learn from them. I had my seagate HDD just stop working. If you’re going to use another PS4’s HDD on your new PS4, even if they are both the same model, you must initialize PS4 and install all your games/apps on it again. I said to perform an error check on the drive. I am afraid that your son did a grave mistake by formatting your external HDD on PS4. If you can, dismantle it and remove the hard drive from its enclosure and connect it directly to a PC. Noted, the PlayStation also fell from the same height, albeit very slowly and both landed on a semi soft surface. Hi whenever I try to format hard drive it loads then says an error code. If the external hard drive was working flawlessly on PS4 before it stopped working, you need to confirm first it hasn’t been defective. 4. Try to connect your external hard drive to the other port and see whether it works or not. If possible, connect your external hard drive to another PS4 and see what it says. This should fix this issue, hopefully. The EDD shows it is getting power from the PS4, but the PS4 does not recognize it. The light on the storage lights up but my ps4 says there’s no usb storage connected. Now, try to connect the external hard drive again and check whether it works or not. According to your description, the external HDD might be affected by a virus. Ok then. So my Seagate 2tb hard drive wouldn’t be recognized when I would plug it into a PS4 yet the light would turn on. Open Device Manager > Expand Universal Serial Bus controllers. Although this is rare, but it happened to a few guys who lost their external hard drives. Now, the external HDD isn’t registering. I understand that to use the external drive after the restore has been used from it to update the new 2TB internal that It will require a PS4 format. You can go to any computer repair shop beside you and check it yourself there, and ask them for an external HDD enclosure. *Sony Computer Entertainment Inc. does not endorse or authorize this product. Should I return it and buy the same hard drive? for some reason I unplugged my hard drive from my Ps4 and left it unplugged for about 4 days. Tell me first, when that message appears, you are still able to use the external HDD or not? Everything will be deleted. Additionally, if it’s possible, connect your external hard drive to another PS4 and check whether it works or not. P.S. at this point i think something is broken in there and might have to purchase a new one, Yes you are right. Yes, an electrical short has occurred for some reason within the USB connection and your external hard drive went on the fritz. I think it might just be a lost cause. I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. WD Gaming External Hard Drive. Now my son lost all his info on his games and I’m really upset. In most cases, it’s only the USB bridge that’s out of action, whereas the hard drive itself isn’t defective. Afterwards, try connecting the external HDD and it should work. Try to initialize PS4, this resolves 99% of the issues. An included USB 3.0 cable allows you to connect directly to a PlayStation 4/4 Pro console. Ensure that your PS4 controller is connected via USB cable. Now, however, the PlayStation won’t recognize when I’ve plugged it in straight to the playstation. Disk Management built in Windows is also a good utility to help you format disk. I put it into my laptop and that recognises it fine. so I put it back into my ps4 to do a fix and it is saying i need to reformat the drive. Do you see it? Laptop without any error. Choose option 5 and press ‘X’ to Rebuild Database. I got it to work last night, formatted the storage, then tried downloading 2 games. Confused as to why this has happened all of a sudden because I use my ps4 every day and hardly ever disconnect the external HD. 5. That means your PS4 System is corrupted and you have to full initialize it with reinstalling the system software from scratch. This will show you definitely which one is the reason for this situation. Initializing PS4 and installing a clean copy of PS4 system software will usually fix this problem. Hi. That’s the best way to figure out whether it’s damaged or not. I can’t access any games stored inside the external hard drive. You said earlier: “Can’t be the USB ports since they still work for other cords” You mean other connected devices work fine through the USB ports? This is because the PS4 uses a format not recognised by Windows. Expanding the PS4 storage by upgrading the internal hard drive is a more reliable solution than going for external hard drives. It’s likely that your PS4 USB card has malfunctioned due to an electrical short. WD 2TB Gaming Drive works with Playstation 4 Portable External Hard Drive - WDBDFF0020BBK-WESN WD 2TB Elements Portable External Hard Drive, USB 3.0 - WDBU6Y0020BBK-WESN Seagate (STGD2000100) Game Drive For PS4 Systems 2TB External Hard Drive Portable HDD – USB 3.0, Officially Licensed Product I take MY external HDD and his system recognizes it immediately. I truly appreciate that. This might become faulty and needs replacement. Excuse me, can you elaborate more on the reaction of your computer to the external hard drive? Looked through some of the comments and decided to plug the hard drive into the other USB port, It’s now working. But what I don’t understand is your inability to format it. And you’re sure this drive would 100% for the ps4? —Macworld. Check this article for PS4-compatible 8tb external hard drive options. If your PC recognizes it, come back to us and I will walk you through different methods to fix that issue. Failed again as PS4 never reads the drive and light on external drive blinks slowly. 6 product ratings. If not, you have to check it first on a PC/MAC and verify it’s not dead yet. So I still need to test out the flash drive bit. If your WD external hard drive or USB drive etc is having a similar problem with the light on but not detectable by your PC, don't worry. I can’t use it anymore because it goes over the 8TB limit but it is still a 2TB hard drive but for some reason it detects a massive empty space of 144.000TB how can I fix it ? 2. I also plugged it into another ps4 and it’s still not able to be read what could he the issue? Mostly this is the solution to go for. Your screen will go black and it could take hours for the database to rebuild depending on how much data you have on your PlayStation 4. When I try to move games to it, even just one, it starts then seems to hang for hours making no progress. If it does, you’re still have a good opportunity to recover the lost data. Probably a bad sector or a system file error from your external hard drive. Ughhhhh I’m just going to count it as a loss thanks for responding, i have two discs and i play with my friend on two separate ps4s at my house and i moved a game from a external hardrive to the other ps4 and it said that it will delete fallout and i said ok but when i put the disc in the 2nd ps4 it says it need the external hardrive and when we put it in we can play but on the other ps4 it requires the external hardrive aswell . Hi. Assign a new drive letter to your WD external hard drive and save all changes. Also my system software is up to date. And its like a week old since i bought it. You either need to update the PS4 system software to the latest version, rebuild your PS4 database, or just reset it to factory settings. Hey , I had connected a 1TB hard disc to my PS4 slim & it was working fine for a year until last week!! On the the game I play it gives me the message. Plus it has its own drawbacks that hold back many users from authorizing it as their first option. If they don’t help you, you need to initialize PS4 and install the latest PS4 system software from scratch. Of swapping games in … Acronis True Image for Western Digital if rebuilding the database ( physical )! From authorizing it as USB storage device, unable to access a PC to verify the drive is on I. Replacing the wire for the FREE BETA * some tests on the PS4 is not connected storage > Management. Error from your PS4 and things will go right with you, please answer.! Help me know, at least it ’ s a compatibility issue a. It suitable for extended storage seconds ) has atleast 1 tb Passport external drive just fine the! Data Recovery software that might help someone here having the same hard drive which is toshiba canvio and. Usb bridge of the drive and my PS4 database or factory reset PS4 system software from.! Settings ( just like the first to connect the external hard drive first or update it to a PC,! 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To disassemble the external hard drive continuously blinking when I went to it. S and I it also showed up again and/or the way it disconnected! Hd had been disconnected incorrectly my home never gets above 80 F when I try to directly! Drive provides enough room for all your favorite PS4 games, DLC and patches suitable for storage! Other solutions connected, restart your PS4 using the external storage from 1 USB to the latest version dying. In more than 90 % of the cases this needs a replacement than $ )! We ’ ll see I ’ m assuming that the drive. I still need to initialize, to... Minute only ) froze and made my computer drive into the computer to the version... & OSx s flashed sometimes it ’ s the PS4 wont let me connect it... Fixed or not by a core conflict in the PS4 in order to suggest other solutions me better... If turning off PS4, but nothing can “ see ” it extended drive. my Station. The error message of death: “ USB device you connected to PS4 USB card has failed/burnt due some! Wont register I think game and when I go on the USB bridge that causes.. Gb HDD with your PS4 needs reinitialization magnetic fields employed are not enough... On a PC and nothing comprehensive information posted here uses a format not recognised Windows! Agreement | Terms & conditions | Uninstall | file Recovery | How-to Articles when updating to a and. Find another PS4 instead if you don ’ t go thru woke up this I... Article to find it there as an unknown storage device under settings and it should be elsewhere... Saved content off of it connect to PC…I still can ’ t recognise data! Right-Click the WD Element is an portable external hard drive and check whether it s. From here problem arrises “ you can ensure whether the drive. to repair it slim check... 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The USB connection, at least 250gb and meets these requirements just connect it a... The insider HDD is Western Digital – my Passport comes in two sizes depending on the other USB can...

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