For subscriptions, go to Request a subscription refund. Business letters tend to be more formal and are often sent to people we don’t know. Kindly make this refund promptly so that we can also do the same with our customers. Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds … Refunds or Reimbursement: Was your service unsatisfactory? The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. Thank you for your understanding. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. No matter how great your product is, you'll occasionally have to process a return or refund. The refund letter sample above is simple, but includes the four essential elements of an effective refund request. Replacement: Did you deliver the wrong item or a faulty product? This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. We apologize for any inconvenience this refund may have caused you. Thank you for the payment we recently received on your account. The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. Had the customer not get the expected results from your product or service? It is too late to make a replacement and we wish that you honor our refund request urgently. Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. Offer them a replacement, but do it fast. Please return the machine in its original package and we will promptly refund your purchase price. For claiming a refund, one needs to write a letter to the responsible authority about the product and explain particularly which performance he or she was not satisfied with. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. A refund is a good way to make the customer satisfied. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. I’ve used this email script to request refunds from a variety of businesses. Most purchases are not eligible for a refund after 14 days. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature We appreciate your business and count you as one of our valued customers. Thank you for your attention to this matter, and I look forward to receiving the full refund. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds.. If you purchased content that isn’t working, first check the Xbox status for any outages. Interest has been added to your one‐time refund. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. Your refund was calculated based on your past 12‐months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer. 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