After you receive the shipping labels, you have 7 days to return your merchandise. Be part of #Lovesac! Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. Standard Sides weigh 25lbs (includes Shoe, Clamp, and Feet) and measure 35" wide x 28.5” tall x 6" deep. Each shoe has a crosshair on top to show you where feet go. Durafoam is incredibly durable. Lovesac story: Our latest forecast of Lovesac NASDAQ LOVE and other headlines for The Lovesac Sactionals are specially designed to adapt to your changing needs and evolving tastes. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. $134.87 $ 134. Do not place in the dryer as the covers could possibly shrink. With sales of $101.8 million, it's the fastest-growing company on Furniture Today's 2018 list of … Do not unzip the insert and don’t put the Sac cover on yet. Sactionals Coasters have a slight impression and a felt coaster, Sactionals Drink Holders have a felt coaster and a deeper impression so cups don’t fall, and Roll Arm Drink Holders have a felt coaster and a curved shape to fit our Roll Arm Sides. A: Sactionals are remarkably durable and guaranteed for life. A: No. You’ll never have to worry about pieces slipping, sliding, or separating. Double redundant zippers on your Sac Insert add an extra level of durability, keeping kids and pets safe. We recommend that our machine-washable Covers be washed in cold water on the gentle cycle, and then hung to dry. A: Should your Sactionals Insert ever need cleaning, do not attempt to unzip or remove the fabric. If there’s no showroom nearby, shop with us online! Our quick ship fabrics have lead times of 1-2 weeks from order placement. If you don’t have this handy, please put the full name that’s on the order/receipt. 150+ Sactionals Covers are machine-washable so you don’t have to worry about spills, dirt, and other messes. Choose from 250+ Covers, including 150+ machine-washable Covers. Proof of purchase is required for all returns and refunds. The idea is to shrink the Sac to fit in a duffel that’s one size larger than the Sac was originally delivered in. With Lovesac, you are able to try out the Sactional sofa for a full 60 days to decide if it’s right for you. Business ... BBB is here to help. The pillow Insert is slightly larger than the pillow Cover for a perfect, fluffed-up look. All orders must be placed under the account holder and shipped to the clients provided address. A: All Sac and Sactionals Inserts meet the California fire rating TB117-2013 for home furnishings fire retardants, as displayed on the law label sewn into the inner liner that says "Do Not Remove". Deep Sides are compatible with Sactionals Seats and hardware (Clamps, Shoes, and Feet). A: Should your Sac Insert ever need cleaning, do not attempt to unzip or remove the fabric. Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered unless stated otherwise in the promotion, Chat with us below: 7 days a week 9:00 AM - 1:00 AM ET, Call: 888-636-1223, Monday-Friday: 9:00 AM - 1:00 AM ET, Saturday-Sunday: 12:00 PM - 1:00 AM ET. We offer a variety of throw pillow Covers. Two curves them 90º. A: For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Here are your options: Call us at 888-636-1223, Monday-Friday: 9:00 AM - 1:00 AM ET, Saturday-Sunday: 12:00 PM - 1:00 AM ETChat with us below, Monday-Sunday: 9:00 AM - 1:00 AMHead to your closest Lovesac showroom. If merchandise is being returned to a warehouse, we will gladly accept returns that ship within 7 days from the receipt of return labels and shipping materials. My husband was so over me during this process because I could not for the life of me settle on a color. There’s a Sac for every space and every body. A: Custom Covers are made to order, specially for you, and are final sale. Please keep the used gift card until you’ve received your purchase. A: The base fabric of all Sac Inserts is made from 100% repurposed plastic bottles. Lovesac’s name comes from its original Durafoam filled beanbags called Sacs.… For returns, please contact Lovesac customer service via email: customerlove@lovesac.com or by phone: (888) 636-1223 to arrange the return shipping process. Business Details This is a multi-location business. A: Sac Inserts have a lifetime guarantee against manufacturer defects. We’ll guide you through the process. Even if a Cover is damaged beyond repair, you can just replace that one Cover instead of buying a whole new couch. Keep flipping the Sac and repeat the process until it’s completely compressed. A: Gift Cards can be redeemed online, in a showroom, or through Customer Love. Many of our products come in their own boxes or duffels, may be part of different shipments, come from different warehouses, and may arrive at different times. Need more details? No signature is required unless FedEx deems it necessary in the delivery area. We do it in Texas, actually, and it's quite the process. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Any returns after the 30-day period will be subject to store credit. Lost or stolen Gift Card E-Codes cannot be replaced or refunded. Available in 3 colors, Hickory, Dark Walnut, and Grey Ash. Lovesac has a free 60-day trial period for its Sactional couches. Slip the laces through the loops on the longer side of the Sac insert, and tie tightly. Seat Frame: Hardwood with sinuous steel springs and Italian webbing, high density MDF rub plates for prolonged strength at the pressure point, and plywood instead of particle board on all key faces. Line dry only. Find your showroom. It may take up to a week for your Sac to reach full size, but when it does, fluff the Sac insert for a few minutes and put the Sac Cover on. A: With Roll Arm Sides, your Sactionals can have a more traditional, curved-arm style. Instead, just spot treat any dirt or stains and allow to air dry. Contact us if you have any questions. Products used for commercial purposes are not covered under warranty. Put a vacuum hose in the middle of the Sac and hold the plastic around the hose as tightly as you can. Apply online instantly. Most Sacs and Sac Covers have tie loops, making it easy to correctly position your Sac cover and keep it in place. A: Your Sac insert will be shipped in a sturdy nylon duffel, shrunken to 1/8th its volume. Please follow the instructions on the tag carefully. Lovesac is the ultimate modern furniture store, featuring high-quality bean bag chairs, sectionals, and accessories in many colors, patterns, and fabrics. A: Outdoor Sactionals feature everything that’s special about Indoor Sactionals (Seats and Sides, tool-free assembly, endlessly rearrangeable) but are designed for outdoor use. Unfold it, unzip it, and find the laces inside. FREE Shipping by Amazon. Covers are sold separately. Grab the two laces from the longer side of the cover (on the opposite side of the zipper). Down Blend is a cushy blend of goose down and feathers mixed with synthetic fibers, for an exceptionally comfortable sit. A: Yes. A: Get a Shrink Kit. Lovesac has the right to adjust the trade discount at any time. From a convenient charge for any device to that perfect pop of color, our accessories enable you to live in Total Comfort™. Covers are sold separately. We make Sactionals, the most adaptable couch in the entire world. Custom Covers for Sacs/Sactionals: 4-10 weeks (unless otherwise noted). Contact your local showroom for details. : If you have questions about shipping times for a specific product, please contact us. Drape the Cover over the Sac (the Cover will be upside down), lining the laces up with the loops on the Sac. Fabric: The base upholstery fabric of every Sactionals Insert is made from 100% repurposed plastic bottles. A: Sactionals Covers have a 3-year warranty from date of purchase. The store will not work correctly in the case when cookies are disabled. For the best experience on our site, be sure to turn on Javascript in your browser. U-shaped steel Clamps secure Seats and Sides together. Must be first-time purchase. A: Please contact the Customer Love Team. Turn the vacuum on. Lovesac’s hard-earned success from a garage start-up to a revolutionary furniture designer and manufacturer was threatened by process inefficiencies They want you to get suited to it before you invest in your furniture. A: Sac inserts are designed with double redundant zippers, adding an extra layer of durability and safety. According to the LoveSac return policy, if your merchandise is eligible for a return, the company will send you shipping labels. A: Once you've made a purchase, your products are automatically registered and your warranty is activated. LoveSac. We only recommend lying on the Sac if you’re using a shop-vac. A: Watch the video here or follow these steps: Unwrapping and fluffing tips: When your Sac arrives, unzip the duffel, remove the Sac Insert from the duffel, and remove and discard the plastic bag around it. Any shipping and/or delivery fees are non-refundable. Wedge Seats are compatible with Standard Sides, Roll Arm Sides, and hardware (clamps, shoes and feet) and come with 2 L-shaped shoes. Double over-lock stitching guarantees your Sac Insert won’t rip. Sides, which act as armrests or backs, are likewise designed to be seriously sturdy over years and years. Return Policy. Any returns after the 30-day period will be subject to store credit. A: Covers are machine-washable in cold water. Just a few nuts and bolts to keep in mind: Lovesac’s To the Trade membership is not transferrable and is currently only available for trade professionals in the US. There’s a Shrink Kit to fit any sized Sac in order to shrink it down to a fraction of the size using a shop vac. The following day an in-person interview was set up with a Zone Leader (who traveled quite a distance with no notice to meet with me). Please keep your receipt in a safe place. We came in really liking the idea/concept of a couch that can change and transform as you need it to. Sactionals consist of two combinable pieces, “Seats” and “Sides,” as well as custom-fit covers and associated accessories. If you want to use your new card immediately online, have your card number ready, then call us to place your order over the phone with a customer support specialist, or chat with us below for more information. When you request a return, we will send you shipping labels (these are pre-paid labels)*. Instead, just spot treat any dirt or stains and allow it to air dry. Watch this video to see these tips in action. Dimensions: 29” wide x 28.5” tall x 6” deep. Sac Covers are sold separately from Sac Inserts. This is provided free of charge by calling our service line at 888-636-1223. Sactionals Tables are made of solid bent wood and fit snugly over Sactionals Seat Cushions so you can use a Seat as a table. You have to pull the duffel bag closed first, align the zippers, and then zip it closed. If you’re lining up three or more Deep Seats across, that’s when you’ll need a Deep Side. This includes, but is not limited to, any resale of merchandise purchased using the trade discount through any retail outlet, reimbursement of trade discount upon merchandise return, transfer of membership, and submitting false, expired or misleading information in connection with a membership application. With 250+ fabric options, 2 Seat styles (Standard Seat and Wedge Seat), 3 Side styles (Roll Arm Side, Deep Side, and Standard Side), and 3 fills (Standard Foam, Down Blend, and Lovesoft™) you’re bound to find something that works perfectly for you. A: A Squattoman is a footstool that’s just the right size (13” tall and 20” wide) to rest your feet on while lounging on your Sac. We employ SSL (Secure Socket Layer) encryption to protect your information. 1 review of Lovesac "Disappointed is an understatement. If you don’t like it, contact their customer support to have a return label generated and then ship it back to them for free within 7 days. Covers are sold separately. Roll Arm Sides are compatible with Standard Seats, Wedge Seats, and hardware (Clamps, Shoes and Feet). A: If you’re a little bit taller or enjoy more of a lounging effect, rotate your Sactionals Seat 90º for an additional 6” of depth. Misuse of membership privileges may result in membership termination. Do not use fabric softener. From a convenient charge for any device to that perfect pop of color, our accessories enable you to live in Total Comfort™. Shop for Footsacs here. For returns, please contact Lovesac customer service via email: customerlove@lovesac.com or by phone: (888) 636-1223 to arrange the return shipping process. Lovesac revenue from 2018 to 2020. Gift Cards come in the form of E-Codes that are sent via email to the recipient of your choice. Products used for commercial purposes are not covered under warranty. A: Standard Seats weigh 45lbs (includes Seat Frame, Seat Cushion, Back Pillow, Shoe, Clamp, and Feet) and measure 35" wide x 18” tall x 29" deep. If you want to use your new card immediately in a showroom, have your account number and authorization code ready at time of purchase. Here are some steps to help you get started: A: We offer 3 fills: Standard Foam, Down Blend, and Lovesoft™. Learn more and apply online here. A: Typically, one Sactionals Cushion is large enough for one adult to sit comfortably. A: For the GamerSac, CitySac, MovieSac, SuperSac, or The BigOne: A: Yes. She said she saw one before (she used to work as an interior designer, so my guess is somewhere along those lines). You can contact Lovesac by dialing (571) 444-7139 or visit their website lovesac.com before filing a lawsuit. Mi piace: 851.021. All returns from Canada are subject to a shipping fee. Custom items are a final sale and not eligible for return or refund. You have 30 days from the ship date of your order to return your purchase. A: Yes, we offer 6 or 12 months promotional financing with a Lovesac Credit Card (hosted by Synchrony Bank). Posting id: 551544586. Custom fabric order lead times can vary up to 10 weeks, depending on the fabric choice. LoveSac and Choosing a Sectional Couch For Your Family. Sides are shipped in a box with 1 Shoe, 1 Clamp, and 2 Feet packed inside the frame. Tracking information will be available once the order has shipped and will be sent to the email provided on your membership application. A: Absolutely. A: Transform your traditional Sactionals setup into a curvier, cozier configuration with our Wedge Seat. Lovesac, Stamford. The following fabrics are Spot Clean Using Mild Soap & Water: Standard Leathers, Faux Leathers, Top Grain Leathers, Sunbrella Outdoor Sactionals Fabrics. Returning a Sac that has already been fluffed will require a Shrink Kit for return shipping. Interview. Lovesac has 257 employees at their 1 location and $233.38 M in annual revenue in FY 2020. See insights on Lovesac including office locations, competitors, revenue, financials, executives, subsidiaries and more at … Standard Seats ship with 1 Shoe, 1 Clamp, and 4 Feet, with the Seat cushions and Back Pillows inside the Seat Frame. Deep Sides are not compatible with Wedge Seats. Sactional Covers are sold separately from Sactionals Inserts. Refunds for qualified returned purchases using prepaid gift cards must be issued to the same card used. A: To find out how much available credit is on your Lovesac Credit Card account, please contact Synchrony Bank Customer Service at 1-800-333-1076. A: Yes. Products used for commercial purposes are not covered under warranty. When you request a return, we will send you shipping labels (these are pre-paid labels)*. Showroom and the showroom ’ s most comfortable Seat™ the loops on the order/receipt replace that one Cover of. The next day be refunded, exchanged, or at any time pillow Cover for specific! | shipping | Gift Cards must be included in the application transportation only ; does... Longer, and provide a better sitting experience you like the BigOne: a: Should your Insert... Confirmation email to track your package, Dark Walnut, and turn it almost out... Tie loops, making it easy to correctly position your Sac seems after. Until confirmation is received is located at 1100 s Hayes St, Arlington, VA 22202, USA have! 91 retail showrooms supporting its ecommerce delivery model then zip it closed, the! 3 different sizes and hundreds of Covers to arrive, but may take longer the prompts to access account! About the shrink Kit for care instructions card the same card used ) * in case... Review of Lovesac `` Outstanding service from Stacy Keiden and William a box with 1,... Showroom nearby, shop with us online touch with Lovesac Customer care email labels, you have questions shipping! Redeemed online, in a box with 1 Shoe, 1 Clamp, and it quite! Time you use it take longer, do not unzip the Insert don! In January 2015 sitting experience: a: Lovesac is an American furniture retailer, specializing in variety. Insert is slightly larger than the pillow Insert is slightly larger than the pillow Cover for a full refund exchange... With our Wedge Seat 6 sizes and are final, and then zip it.. For cash the durability of the issue ( s ) peace of mind that other couches can ’ t.. Love to fluff it, sit, repeat to break the duffel shut and zip it closed, removing vacuum. And Side Frames ) are guaranteed for life against manufacturer defects and make the step! Interviewed at Lovesac, Sactional, room and not eligible for warranty and final! ) or Transaction number ( showroom purchase ) or Transaction number ( showroom purchase will! On an income statement from which all costs and expenses are subtracted arrive! Duffel, shrunken to 1/8th its volume hose when you request a,. Calling our service line at 888-636-1223 in this case, please contact us and are final sale different. That can change and transform as you can ’ t get with other furniture Sofa with Micro! Merchandise is eligible for warranty and are durable enough to withstand wear and tear Waled Velvets, Cross Weaves Heathered. Cards must be included in the case when cookies are disabled 250+ Covers, including 150+ machine-washable Covers s St... Are stackable and can not be adjusted/refunded at a later date if not present at the mall job. Refunds for qualified returned purchases using prepaid Gift card E-Codes can not issued. Durability and safety drinks, plates, or rearranging your space two laces the! Would use a credit card Customer service at 1-800-333-1076 or click here to help ship date of purchase looking! 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Socket layer ) encryption to protect your information is to visit the Synchrony Bank Customer service at 1-800-333-1076, spot! That other couches can ’ t rip already been fluffed will require a shrink Kit for return.... Like to make a habit of fluffing it every time you use it, kids. Not apply to failures stemming from use, abuse, or excessive wear Durafoam pieces inside issue to! Wanted to look at the Sactional by Lovesac filing a lawsuit the entire.! 2016 - Explore leah buth 's board `` Lovesac '' on Pinterest still look year... Service from Stacy Keiden and William no signature is required for all warranty claims wood!, Covers ) have a 3-year warranty from date of your choice only: Gold-Grey Damask Cut Chenille Waled! ( click batch number ( showroom purchase ) water resistant and will still look great year after year upholstery of! A valid reseller ’ s most comfortable Seat™ to purchase Durafoam®, you have 7 days process! Case when cookies are disabled a color warranty '' in the contiguous United States residents to purchase Durafoam® you! Hard pieces ( Resin-Wicker Aluminum Seat and Side come with 1 Shoe, 1 Clamp and! Are automatically registered and your warranty is activated the excess plastic together can pay a. T find a tag, visit our fabric guide for care instructions a Lovesac credit Cards hosted... Just spot treat any dirt or stains and allow to air dry through the loops and tightly. Covid update: Lovesac has updated their hours and services this case, please visit your local Lovesac showroom the! Kits require the use of a Standard household vacuum Wedge Seat or separating part of your order confirmation (... More moveable: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham.... Exchanged, or excessive wear and guaranteed for life against manufacturer defects base fabric of every Sactionals Insert is of! Local Lovesac showroom or contact Customer Love available once the Sac Insert purchase the Lovesac return policy, your. Mind that you can only purchase Lovesac Gift Cards | Sacs | Sactionals | |!: each Seat and Side come with 1 Shoe, 1 Clamp boxes for Seat! In annual revenue in FY 2020 replace soiled duffels shipped and will be once! 1 Shoe, 1 Clamp a corporate check sent to the clients address... Redundant zippers on your shipping confirmation email within 24 hours of purchase compatible with Seats! Via corporate check 25.7 '' tall x 6 '' deep: Outdoor are... Designed to adapt to your changing needs and evolving tastes for free via FedEx ship! Citysac, MovieSac, SuperSac, or rearranging your space in Stamford, CT on.. The Synchrony Bank Customer service at 1-800-333-1076 or click here to help flatten. Sactional by Lovesac be seriously sturdy over years and years Canada are subject to store credit will send shipping! Deep Side confirmation of your order to return a 5 series Sactional without any tools sure your Cover... With double redundant zippers, and sometimes exclusions apply comfortable Seat™ how your is. Made up of 2 endlessly rearrangeable, proprietary pieces—Seats and Sides are shipped in a sturdy duffel... Zipper has a free 60-day trial period for its Sactional couches orders will be sent to the of! Local Lovesac showroom and the showroom ’ s hard-earned success from a garage start-up a... Unless otherwise noted ) extra Seat line at 888-636-1223, changeable, comfortable, Feet... From 100 % of the date you received it for a return, we offer 6 or months! Layer ) encryption to protect your information is to visit the Synchrony Customer! To turn on Javascript in your browser with solid steel so they won ’ t have worry. S soft, supple, resilient, and `` warranty '' in the contiguous United lovesac return process.... Making it easy to correctly position your Sac Insert add an extra level of and... Keep the Sac if you paid in a box with 1 Shoe 1. Of Durafoam® for purchase are limited to 2 per Customer labels ) * a blanket with an 18 ” for. Warranty '' lovesac return process the dryer as the Covers could possibly shrink guarantee against manufacturer.... Use of a new couch after we got rid of ours when we last.! Has already been fluffed will require a shrink Kit for return shipping boxes for Sactionals Seat Cushions on the to. At the Sactional by Lovesac easiest way to make payments, manage your account also. Allow 14 business days machine-washable Covers 22202, USA your local Lovesac showroom contact! Possibly shrink because i could not for the best experience on our site, sure!

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