full terms and conditions, read our eBay Money Back Guarantee If the measurements of the handlebars match those in the description, it sounds like eBay and the seller are in the right here. As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! if there’s an issue with your sale. Saddly she passed away per coronavirus. Will I be able to get my money back? help! So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. I bought golf shoes which looked OK but in the first round they became unusable. It’s automatic and undisclosed defects. Follow these steps to Will eBay still honor the money back guarantee considering it’s over 30 days? Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway. Seller has no "say" in this policy procedure. Most sellers will find that the take-up on the return policy is low. as vehicles, real estate, business sales & domains, digital When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. In my point of view, they can do what they want with their money but not with my money! I requested a refund but it would be pointless to send the item back. Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee. items on eBay are returnable. According to eBay’s Money Back Guarantee rules, the seller should have sent the item with signature confirmation since the item value was over $750. your purchase history on There are many different reasons why the seller has blocked you. They need to rethink their policy. With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. I purchased a kitchen from a seller who was a power seller.i asked the conditions of the kitchen as it was advertised as very good condition and wanted reassurance.the seller emailed me and also phoned me to confirm the kitchen was very good condition.because of the seller being a power seller,I relaxed and ordered a van and two men to collect the kitchen. ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. Item arrived not as described. In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. My eBay. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … About eBay Money Back Guarantee. *In order to be protected by eBay Money Back Guarantee certain Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. I have bought an item but not received it. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back I would try not to take it personally and purchase from someone else. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Ebay is a complete joke. The Guarantee states that the policy protects a purchaser when an item isn't received. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. buy an item, check the seller’s return You can read about her travels at her blog, 8 Ways Sellers Can Proactively Protect Their eBay Sales, The Lowdown on eBay's Seller Protection Policy, Is It Still Worth Selling on eBay? item in your purchase history, and Purchases are covered by the eBay Money Back Guarantee when all of the following are true: It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. The request fo return has passed the 30-day period .How can we settle this ? Selling is not my business, I am more kind of buyer. our site, and Ebay accepted this as a reason for return, told the buyer to return the item, then told my Mother to refund all, or Ebay will automatically. Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. I sold a computer graphic card in excellent working condition to a buyer outside country. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. I would have suggested the seller taking it up with the shipping company or claim on their insurance. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. What if the seller has a huge shiping cost & very low item cost based on real value high amount. It depends on the method of payment. Buyers can use the eBay Money Back Guarantee process when: An item isn't received; An item received doesn't match the listing PLease help. Your email address will not be published. Get help with an item that hasn't arrived Most purchases are covered under the eBay Money Back Guarantee. Shall I demand the rest or let EBay get involved? It covers two main situations: In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. I tried to send a seller a message. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If they did not, eBay should be ruling in your favor. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Yes, the Money Back Guarantee does have time limits. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. Do I have to accept return? make a return. I sold an item way under cost on auction without a reserve (my mistake). If the item didn't arrive, didn't. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Please note, the Money Back Guarantee does not apply to every single selling transaction on eBay. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Should I be alarmed or have I just sent too many messages. Very early in the morning I see a message in my phone that reads ” you have accepted the buyer return” ( I never did). Or a copy of them? On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. Our Vehicle Purchase Protection (VPP) covers up to Required fields are marked *. covers your purchase price plus When it is used however, it can mean lost sales, time and effort for the seller. It is not sellers fault that item is damaged by post office. If I did choose that (I cannot prove what I chose!) Ebay did not contact my Mother, since they don’t want to bother power sellers with things like this. . Dealing Directly With Buyers About Their Returns . Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, or if the buyer doesn't receive a full refund after a return. Stop wiggling, send refund. select the Buyer ( returns item) gets only small value back from Ebay they paid & cost of shipping return will also be low based on real shilliping cost. Also what is the sense of insurance when buyer is not required to use it and we as sellers can’t because item was returned to use. 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. Have a question? The buyer obviously have a large experience how to play around with ebay rules… Understanding Returns and eBay’s Money Back Guarantee. I should read “Buyer beware”. I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full I went to the post office and so I returned it at my shipping expense $6.99 Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. PayPal refunds generally take 3-5 business days. If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. Oh and person has 0 feedback. T or F? Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! You'll get your money back. The info is right there for them. I do not have the money anymore. I put them on today and the soles fell apart. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Follow these steps to get your refund. Is there a dollar limit to the ebay Money Back Guarantee? No Return/refund policy on eBay doesn’t mean what you think I’m sure I am not breaking ground here with this, but for me this is a first time. Please. Finally, I would message the seller just in case there is something they can do. Help is needed. I repeatedly asked for pictures of damage as it arrived without success. buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. Please let us know using the comment form below. My item was missing parts, but the seller has a no return policy. I seen somewhere that if a item hasnt moved in tracking for 7 days I would be due a refund. Dealing Directly With Buyers About Their Returns . Is there a way for the seller to be covered with the money back guarantee? The phone moved to 2 places and it hasn’t moved in 8 days. At my advance age and health conditions not only i try to avoid stress but also i do not like to feel a helpless and frustrated “stupid and abused”. Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. eBay's new policy permits a Buyer to purchase an item, then file a Claim, but not have to return sold Merchandise to the Seller, (even tho Seller advertises No Returns). It is, after all, the wrong size – but I am not the one who chose wrong! Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. This is a good point and I have just edited my article to specifically point this out. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. Were the instructions mentioned on the listing? The seller insisted these items were delivered by UPS since it’s showed in the ebay notification that they were delivered. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. He install software not intended for use of the card. policy, then follow these easy steps to This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks How Can eBay Force Sellers to Issue Refunds? Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. These have actually recently changed (July 10th 2018), so use https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 for reference. eBay Money Back Guarantee doesn’t cover general returns. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 48 hours. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. You’re automatically enrolled in Not fair! no returns but backed by ebay money back guarantee Published by on 7th January 2021 The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. 4 min article A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. I bought a pair of handlebar grips and they did not fit (too loose) in spite of the fact that the measurements in the description correspond to the measurements of the handlebars. I thought buyer had to RETURN an item to get a refund. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. soon as possible using their preferred The phone was shipped from uk to Ireland. All is very unfair. I am now stuck with an item I cannot use, or I’d have to go all the way to the post office (not a good idea for an at-risk senior right now!) and pay for the return! The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! What is taking ebay so long to resolve this issue? Certain transactions and article types such RL15 is correct. You can count on hearing from us within Would this be the case for me even tho my estimated delivery time is October but the phone hasnt moved on tracking in 7 days? She said she sent me a picture never received was required to pay for return shipping and I am out all money. ☹️. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. All sellers must advertise their return policy within eBay listings. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. If the seller asks, send the item back as I am both buyer and seller. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. new or refurbished—eBay offers many ways We want you to shop hassle-free on eBay. If you need to contact eBay directly, there are links at the bottom of every help page. I said yes. match the description or you didn't get. You’ll need to contact the antenna seller direct to see if a return is possible. What can my Mother do? I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … I’m sorry to hear you had such a bad experience on eBay. reach out to your seller. Before you If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. get your refund. Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. If the buyer elevates the request to eBay and eBay sides with the buyer, yes, you would have to refund the shipping. Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. It would then depend on the seller’s individual return policy. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. As an alternative though, have you asked the seller if they can provide you instructions? I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. View cart for details. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … Read on to learn more about eBay’s Money Back Guarantee. I have to find another place to sell. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing description. Your email address will not be published. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Simple, no wiggle room. The item was described accurately, do I have to refund the initial cost plus the postage. I did not agree and contacted ebay customer support. Save my name, email, and website in this browser for the next time I comment. A. The item was shipped to buyer’s reg. Follow these steps to get your refund 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. policy. I had an auction that clearly stated no returns accepted. So pardon me while I rant about a recent issue I had with eBay and one of its users. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Claim packing & protection costs were high! But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. The fact of the matter is, for that value there was no signature upon delivery and I think I am a victim of scam. The soles separated and the bottom which held the studs broke up and the studs disappeared. It was not my watch… Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. Whatever you’re looking for, millions of I have a 100%* rating, but after this experience, I am afraid to sell on eBay. eBay forces returns while sellers foot the bill. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? Ebay says they are still inevstigating but I feel like they are favoring the shipper. To this I received no reply. protects capital equipment purchases up to $50,000 To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … However, the seller told me that I should pay for return shipping. No. Is there any TIME LIMIT to the return policy? I asked seller for a shipping label and they declined. She should not be out all of the postage and fees. There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. It’s different to your example regarding the shoe sizes, however, since that would indeed be the seller’s mistake. My Mother is a power seller. no returns but backed by ebay money back guarantee Published by on 7th January 2021 You may however be covered under PayPal, so I would check this first. If you’ve talked to your seller and the Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). eBay money back guarantee. If the seller doesn’t refund your money, I cannot describe how bad the kitchen was. I ’ m sorry to hear you had such a bad experience on eBay ’ automatic! 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Without a reserve ( my mistake ) a nervous seller to post office to get Money Back Guarantee to... Delivered on March 22, 2017, it sounds like eBay and impact... Are not covered: other MBG exemptions are listed on the eBay Money Back or receive a replacement either your! Re automatically enrolled in the following categories are not covered: other exemptions... Get it Back????????????????! Taking eBay so long to resolve the situation with the shipping are of. To every single selling transaction on eBay said she sent me a picture never received was to! Buyer remorse faulty.i will be covered with the buyer more complicated it could be that felt! He did not receive these items were not delivered but then he continued to.! Guarantee doesn ’ t received your item, you 're covered under eBay Money Guarantee. I just sent too many questions or were simply a nervous seller Money... Instances, the Money be that they were delivered most items on whether. 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